Question 1

I haven't received a confirmation. What should I do?

Accepted Answer

First, check that the payment for your order was completed successfully. Then check your Spam, Promotions or similar folders and also try searching for the confirmation using the search function in your email inbox. If the payment was successful but you still cannot find the confirmation, contact our customer support and provide the vehicle registration number and the email address used for the order.

Question 2

Do I need a Czech motorway vignette for a motorcycle or trailer?

Accepted Answer

No. Motorcycles do not require an electronic motorway vignette in Czechia. A separate vignette is also not required for a trailer or caravan towed by a vehicle up to 3.5 t. The maximum permissible weight of the motor vehicle itself determines whether a motorway vignette is required, and the weight of the trailer is not added to it. For example, if you travel in a passenger car up to 3.5 t with a caravan, you only need one motorway vignette for the car.

Question 3

How will I know that my vignette is about to expire?

Accepted Answer

After purchasing your motorway vignette, you will receive an email confirmation with information about its validity. You can also check the vignette's validity at any time directly on our website using the vehicle registration number and country of registration. When checking it, you can also set up an email reminder before the vignette expires, so you do not forget to purchase a new one.

Question 4

I made a mistake in my order. Can I correct it?

Accepted Answer

The order details are submitted for registration immediately after the order is completed, so we cannot change them afterwards. If you discover an error in the vehicle registration number or another detail after purchase, check the correction options directly with the official issuer of Czech electronic motorway vignettes, the State Fund for Transport Infrastructure (SFDI). Whether a change is possible depends on the specific detail and the issuer's conditions. We therefore recommend checking all information carefully before completing your order.

Question 5

Do I need a Czech motorway vignette to drive on the Prague Ring Road?

Accepted Answer

Not all sections of the Prague Ring Road (D0) are subject to vignette charges. Whether you need an electronic motorway vignette therefore depends on the specific section you use. If you are unsure about your route, we recommend checking the current toll sections on the official eDalnice website before you travel. This can help you avoid buying a vignette when it is not required for your journey.

Question 6

How does the registration of a Czech electronic motorway vignette work?

Accepted Answer

All you need to know is the vehicle registration number, the country of registration, and the date from which the vignette is to be valid. Everything is done simply online then.

Question 7

How soon can I drive my car on the motorway after paying the toll fee?

Accepted Answer

We process your motorway vignette after receiving payment for the vignette and our service. Once the vignette has been successfully registered in the official system of the Czech issuer, we will send you a registration confirmation by email. If you selected an immediate start of validity, you can use the tolled sections of the motorway after receiving this confirmation.

Question 8

Is it possible to transfer an electronic vignette to another car?

Accepted Answer

No. Once its validity has started, the electronic motorway vignette is tied to the vehicle specified during registration and cannot be transferred to another vehicle. If only the registration number of the same vehicle changes, you can request an update in the register under certain conditions.

Question 9

Do I need a motorway vignette in Czechia for an electric vehicle or plug-in hybrid?

Accepted Answer

Fully electric vehicles are exempt from motorway vignette charges in Czechia. For vehicles registered in Czechia, the exemption applies automatically, while an electric vehicle registered abroad requires an exemption notice to be submitted before using a tolled motorway. Plug-in hybrids are not exempt. If their CO₂ emissions do not exceed 50 g/km, they qualify for the reduced Eco price of 25% of the standard motorway vignette price.

Question 10

Will I receive a payment confirmation for the Czech motorway vignette?

Accepted Answer

Yes. Once your payment has been successfully completed, you will receive a payment confirmation by email. After the motorway vignette has been registered, we will also send you a registration confirmation with details of the purchased vignette and its validity. We recommend keeping both emails in case you need to check your order later.

Question 11

What does the price of a Czech motorway vignette order consist of?

Accepted Answer

The total price of each order consists of the time fee – the official vignette issuance fee, which is transferred to the official state issuer, and the service fee for intermediary services related to processing, verifying, and completing your order with the official issuer, including customer support.

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